Refund Policy

1. Who handles payments

GoAgents may use third-party payment processors, acquiring banks, or invoice providers to process top-ups, credit purchases, and refunds. The checkout or invoice will show the applicable payment provider and seller details when paid billing is enabled.

Approved refunds are normally returned to the original payment method where technically possible.

2. Prepaid credits

GoAgents is planned around prepaid usage credits. Credits are consumed when workflows use paid resources, such as AI model calls, realtime voice, provider APIs, tools, connectors, storage, or other metered execution costs.

Once credits have been consumed for completed usage, those consumed credits are generally non-refundable unless the usage resulted from a billing error, a qualifying service failure, or mandatory legal rights.

3. 14-day unused-credit refund window

You may request a refund of unused credits within 14 days of your first paid credit purchase, unless the checkout, invoice, or applicable law provides a longer mandatory period.

If some credits have already been consumed, only the unused remaining balance is eligible under this window.

4. Other refund eligibility

Outside the initial unused-credit window, refunds may be issued in these cases:

• Billing errors, duplicate charges, or incorrect amounts.
• Unauthorized charges reported promptly and verified after review.
• Significant service failure that prevents use of paid GoAgents functionality for a material period.
• Other cases where refund rights are required by applicable law.

5. Non-refundable situations

Refunds are generally not issued for:

• Credits already consumed by completed model, voice, tool, connector, or infrastructure usage.
• Dissatisfaction with AI output after paid resources were correctly used, unless a separate service failure occurred.
• Account suspension or termination caused by a Terms of Service violation.
• Failure to top up before a balance ran out.
• Taxes, bank fees, currency conversion costs, or payment processor fees that cannot be returned by the processor.

6. How to request a refund

Email us with your account email, invoice or payment reference, the requested refund amount, and the reason for the request.

We aim to respond within 3 business days. Approved refunds are usually processed within 5-10 business days after approval, depending on the payment provider and your bank.

7. Statutory consumer rights

Nothing in this Refund Policy limits non-waivable consumer rights in your country of residence. If applicable law gives you stronger cancellation, refund, or chargeback rights, those rights apply.

8. Chargebacks

Please contact us before initiating a chargeback so we can review and resolve the issue. Chargebacks without prior contact may result in temporary account restrictions while the dispute is investigated.